Stay Privacy Policy

At Stay Casino, we respect your privacy and are fully committed to protecting the personal data you share with us when you use Stay Casino. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Stay Casino.com, register an account, make a deposit, or enjoy our games. By using our services, you agree to the practices described below. If you have any questions, our support team is available via email and LiveChat, 24/7.

Information We Collect

When you create an account or use Stay Casino, we collect certain categories of information necessary to provide our services, verify your identity, and comply with licensing obligations under our Curaçao license. We gather this data directly from you and automatically through your use of our platform.

• We collect your registration data, including your name, date of birth, email address, phone number, and residential address.
• We request identity verification documents such as a government-issued ID, proof of address, and payment method verification where required.
• We track your gaming activity, including deposits, withdrawals, bets, bonus usage, and session history, to improve our services and ensure fair play.
• We automatically collect technical data such as your IP address, browser type, device information, and geolocation to prevent fraud and comply with restricted country policies.
• We use cookies and similar technologies to remember your preferences and enhance your experience across the Stay Casino platform.

How We Use Your Data

Our Stay Casino platform uses your personal information for legitimate business purposes connected to running a safe and compliant online casino. We never sell your data to third parties for marketing purposes without your explicit consent.

• We use your data to process deposits and withdrawals via methods such as Mastercard, Visa, MiFinity, and CoinsPaid.
• We verify your identity and age to ensure you meet our eligibility requirements and are not located in a restricted jurisdiction.
• We use your information to administer our welcome bonus, VIP Welcome Pack, Fortune Wheel, lottery, cashback, and other promotions you opt into.
• We analyze your activity to detect suspicious behavior, prevent fraud, and protect the integrity of our games and payment systems.
• We send you communications regarding your account, promotions, and important policy updates, where you have not opted out.

Legal Basis for Processing

Here at Stay Casino, we process your data based on several legal grounds, including the necessity to perform our contract with you, compliance with legal and regulatory obligations, our legitimate interests in preventing fraud and improving our services, and, where applicable, your consent for marketing communications.

Data Sharing and Third Parties

Our Stay Casino platform works with trusted third-party partners to deliver our services, and we only share your data when necessary and under strict confidentiality obligations.

• We share data with payment providers, including Mastercard, Visa, Maestro, Neosurf, ApplePay, Jet, and CoinsPaid, to process transactions securely.
• We share information with game providers such as Pragmatic Play, Yggdrasil, Push Gaming, and other studios to deliver pokies, live dealer games, and jackpot titles.
• We may disclose your information to regulators, law enforcement, or auditors when legally required under our Curaçao license.
• We use third-party analytics and anti-fraud tools to monitor platform security and prevent misuse, including VPN circumvention of our restricted countries policy.

Cookies and Tracking Technologies

We use cookies to improve your experience at Stay Casino, remember your login details, and personalize the content you see, including bonus offers and tournament notifications. You can manage your cookie preferences through your browser settings, though disabling cookies may limit certain features of our site, such as the Fortune Wheel or lottery ticket tracking in your Profile's "Promo" tab.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and anti-money laundering obligations. Once this retention period expires, we securely delete or anonymize your information unless a longer retention period is required by law.

Your Rights

As a player at Stay Casino, you have several rights regarding your personal data, and we are committed to honoring these requests promptly and transparently.

• You have the right to request access to the personal information we hold about you.
• You can ask us to correct any inaccurate or incomplete data in your profile.
• You may request that we delete your data, subject to our legal retention obligations.
• You can withdraw your consent to marketing communications at any time by contacting support@Stay Casino.com.
• You have the right to request a copy of your data in a portable format where technically feasible.

Data Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Our Stay Casino systems use encryption for sensitive information, including payment details, and we restrict internal access to personal data on a need-to-know basis. Despite these measures, no online platform can guarantee absolute security, and we encourage you to use strong passwords and avoid sharing your account credentials.

International Data Transfers

Because we serve players across Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia, your data may be transferred and processed in countries outside your own. We ensure appropriate safeguards are in place whenever we transfer personal data internationally.

Restricted Jurisdictions and VPN Use

We do not accept players from restricted countries listed in our Terms and Conditions. Using a VPN to bypass our geographic restrictions is strictly prohibited and may result in account suspension and confiscation of winnings. We monitor technical data, including IP addresses, to enforce this policy and protect the integrity of our platform.

Children's Privacy

Stay Casino is intended strictly for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we discover that an underage individual has registered an account, we will close the account and delete the associated data promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page regularly. Continued use of Stay Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team via LiveChat, available 24/7, or email us at support@Stay Casino.com. We are here to help and ensure your experience with us remains secure and transparent.